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Intensive driving courses Derbyshire and Notthinghamshire
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All Complaints regarding the service offered should be made in one of the following ways:

In writing, addressed to, Drive-Intensive Ltd, Suite 437, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG

By email at info@drive-intensive.com

By contacting us by telephone on 0333 7722674

When making a Complaint, you will be required to provide the following information in as much detail as is reasonably possible:

Your name, address, telephone number and email address (we will contact you using your preferred contact method as your Complaint is handled);

If you are making a Complaint on behalf of someone else, that person’s name and contact details as well as your own;

 

Further details of your Complaint including, as appropriate, all times, dates, events, and people involved;

Details of any documents or other evidence you wish to rely on in support of your Complaint.

Details of what you would like Drive-Intensive Ltd to do to resolve your Complaint and to put things right.  (Please note that whilst we will make every reasonable effort to accommodate such requests, we are not bound to take any action beyond that which we may be contractually or otherwise legally obliged to take.)

 

How We Handle Your Complaint

Drive-Intensive Ltd operates a one-stage complaints handling procedure.  Following the Complaints Procedure, the aim is to always resolve Complaints to your satisfaction without further recourse to external resolution.  If you are not satisfied at the end of the procedure, you may escalate your Complaint to external resolution.

Stage 1 procedure-.

We will confirm receipt of your complaint via your chosen method of contact. We aim to resolve complaints within 30 days, however in some cases, particularly if your Complaint is of a complex nature, this may not be possible.  If this is not possible for any reason you will be informed of the delay, the likely length of the delay and the reasons for it.

We may require additional information or evidence to resolve your complaint. You should provide such information or evidence quickly to avoid delaying the complaints handling process.  If you are for any reason unable to provide such information or evidence, we will use all reasonable efforts to proceed without it, however, please be aware that we will not ask for further information or evidence unless we consider it important to the successful resolution of your Complaint.

At the conclusion of the complaints procedure, regardless of the outcome, we will provide you with full details of the investigation, our conclusions from that investigation, and any action taken as a result.  

 

Our decision at this stage is final.

 

If at this stage, you are not happy with the outcome, you can pursue the matter further in one of the following ways:

 

1, If your complaint relates to the conduct of your Driving Instructor, you should contact the Driver & Vehicle standards agency (DVSA). Driving Instructors work on a self employed basis, and their conduct is overseen by the DVSA. You can contact them via the link below-

https://www.gov.uk/complain-about-a-driving-instructor

 

2, Should you be unhappy with the way your Course was organised or have a dispute over payments made directly to Drive-Intensive Ltd, you can contact the following to pursue the matter further. This would normally be done via making a small claim. You can find guidance on this here-https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/making-a-small-claim/

 

Alternatively, you can contact Citizens Advice for further guidance.

 

Confidentiality and Data Protection

All Complaints and information relating thereto are treated with the utmost confidence.  Such information will not be shared with any third party.

All personal information that we may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of UK data protection law (including but not limited to the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003) and your rights thereunder.

 

Policy Responsibility and Review

Overall responsibility for this Complaints Policy lies with Drive-Intensive Ltd.

This Complaints Policy is regularly reviewed and updated as required.

This Complaints Policy was adopted on 11-09-2024.

What people are saying about us

"I have had a very positive experience learning to drive with Jon. He is an exceptional driving instructor who went above and beyond to ensure I felt confident and safe behind the wheel. His patience and clear communication made learning to drive a pleasure. Jon's expert guidance and encouragement helped me pass my driving test and I highly recommend him to anyone looking for a reliable and skilled driving instructor!"
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Aidan-Nottingham
"Stu was very helpful, thoroughly prepared me for my test and made long lessons interesting and enjoyable. Cheers"
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Sebastian-Worksop
Great service from Jo and Drive Intensive! I Was very much satisfied with what Jo did to help me .She explained everything in detail and I passed my test first time. You are highly appreciated and I definitely recommend Jo.
Fast pass driving lessons
Lawson-Mansfield
Stuart was a great instructor who put me at ease immediately and managed to help me overcome my nerves and pass! Highly recommend !
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Caitlin-Worksop
My driving instructor was Paul Walsh . He was amazing and always explained things through thoroughly. He made it a good atmosphere to learn in and there was never an awkward moment . I enjoyed every minute of learning to drive with him and would definitely recommend him to any one . Thank you again Paul for everything .
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Freya-Nottingham
"I’ve had a great experience from start to finish - the booking process was easy and straightforward. My lessons with Dale were brilliant, super informative, always very kind and calm, and always there to give me as much support as I need. I honestly couldn’t ask for a better instructor and was very happy to pass first time today! Thanks so much Dale"
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Ruth-Nottingham
"Had the pleasure of learning and passing my test under the guidance of Paul. Would highly recommend as Paul is very professional and thorough in the way he teaches. There is no lack of positive feedback which always boosts confidence behind the wheel. Quick mention the the company as well, everything from start to finish was easy and straight forward, also the staff are super friendly and easy to talk to over the phone"
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Dean-Nottingham
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Intensive Driving Course Prices

5 hour Driving Test rescue

If you've taken a Driving Test recently and narowly failed, this is the course for you! The course consists of 4 hours of refresher training, followed by your Driving Test.The driving test fee is included in the course. A deposit of £262.00 is payable upon booking, with the balance of £190.00 being payable to your Driving Instructor 14 days before the start of your course (unless otherwise agreed).
£ 452
00
  • 5 hours of driving, to include time for the test.
  • A practical driving test, and access to our Fast Track Booking System
  • Home pick up
  • Use of the car for the test
Book now

10 hour Intensive Driving Course

For those who have recently taken a test and have not passed, or for those who have sufficient experience to achieve the test standard in a short amount of time, this intensive driving course is typically completed over two days, with the practical test scheduled for the end of the second day if possible. A deposit of £262.00 is required upon booking, followed by a balance of £380.00 payable to your driving instructor 14 days before the start of your driving course.
£ 642
00
  • 10 hours driving to include time for the Test.
  • A Practical Driving Test and access to our Fast Track Driving Test Booking Service.
  • Home pick up.
  • Use of the car for the Test.
  • Free access to our online Training resources.
Book now

15 Hour Intensive Driving Course

Ideal for those who have good all round car control and understanding of road procedure but require a little assistance in other areas such as reversing. Should you require a Theory test, please add £45.00 to the cost of your course. This Intensive Driving Course is typically taken over 3 days with the practical test at the end of the last day where possible. A Deposit of £262.00 is payable upon booking, followed by a balance of £570.00 payable to your Driving Instructor 14 days before the start of your Driving Course.
£ 832
00
  • 15 hrs of driving to include time for the test.
  • A Practical Driving Test and access to our Fast Track Driving Test Booking Service.
  • Home pick up.
  • Use of the car for the Test.
  • Free access to our online Training resources.
Book now

20 Hour Intensive Driving Course

If you have good understanding of car control and have attempted some reversing, then this course will suit you. This course is typically taken over 4 days. Should you require a Theory test, please add £45.00 to the cost of your course. A Deposit of £262.00 is payable upon booking, followed by a balance of £760.00 payable to your Driving Instructor 14 days before the start of your Driving Course.
£ 1022
00
  • 20 hours of driving to include time for the Test.
  • A Practical Driving Test and access to our Fast Track Driving Test Booking Service.
  • Home pick Up.
  • Use of the car for the test.
  • Free access to our online Training resources.
Book now

25 hour Intensive Driving Course

This course is most suited to someone who is a good distance into their driver training or someone who has a good grasp of driving and wants to have the security of plenty of practice time to prepare for their driving test. This course is typically taken over 5 days. The practical test is taken on the last day of the course wherever possible. Should you require a Theory test, please add £45.00 to the cost of your course. A Deposit of £262.00 is payable upon booking, followed by a balance of £950.00 payable to your Driving Instructor 14 days before the start of your Driving Course.
£ 1212
00
  • 25 hours of Driving to include time for the Test.
  • A Practical Driving Test and access to our Fast Track Driving Test Booking Service.
  • Home Pick up.
  • Use of the car for the Test.
  • Free access to our online Training resources.
Book now
Popular

30 Hour Intensive Driving Course

This Intensive Driving Course is aimed at someone with limited driving experience who can competently move off and stop, change gear, steer competently and has a little experience of reversing. This would ideally suit the learner that acquires practical skills at a reasonable pace. Should you require a Theory test, please add £45.00 to the cost of your course. This Intensive Driving Course is typically taken over 6 days. A Deposit of £262.00 is payable upon booking, followed by a balance of £1140.00 payable to your Driving Instructor 14 days before the start of your Driving Course.
£ 1402
00
  • 30 hours of driving to include time for the test.
  • A Practical Driving Test and access to our Fast Track Driving Test Booking Service.
  • Use of the car for the Test.
  • Free access to our online Training resources.
Book now

35 Hour Intensive Driving Course

This Intensive Driving Course is aimed at the Learner Driver who has a small amount of driving experience, typically able to move off and stop safely and change gear. You will need to be confident in your ability to acquire practical skills at a reasonable pace. Should you require a Theory test, please add £45.00 to the cost of your course. This Intensive Driving Course is typically taken over 7 days, with the practical test at the end of the last day where possible. A Deposit of £262.00 is payable upon booking, followed by a balance of £1330.00 payable to your Driving Instructor 14 days before the start of your Driving Course.
£ 1592
00
  • 35 hours of driving to include time for the test.
  • A Practical Driving Test and access to our Fast Track Driving Test Booking Service.
  • Home Pick up.
  • Use of the car for the test.
  • Free access to our online Training resources.
Book now
Popular

40 hour Intensive Driving Course

Suited to the Learner Driver that has a little driving experience, or the complete beginner who is confident in acquiring new practical skills quickly. This course usually takes 8 to complete. Should you require a Theory test, please add £45.00 to the cost of your course. A Deposit of £262.00 is payable upon booking, followed by a balance of £1520.00 payable to your Driving Instructor 14 days before the start of your Driving Course.
£ 1782
00
  • 40 hours of Driving to include time for the Test.
  • A Practical Driving Test and access to our Fast Track Driving Test Booking Service.
  • Home Pick up.
  • Use of the car for the test.
  • Free access to our online Training resources.
Book now

45 hour Intensive Driving Course

Suited to the complete beginner who is comfortable with acquiring new skills at a steady pace. This course usually takes 9 days to complete. Should you require a Theory test, please add £45.00 to the cost of your course. A Deposit of £262.00 is payable upon booking, followed by a balance of £1710.00 payable to your Driving Instructor 14 days before the start of your Driving Course.
£ 1972
00
  • 45 hrs of Driving to include time for the Test.
  • A Practical Driving Test and access to our Fast Track Driving Test Booking Service.
  • Home Pick up.
  • Use of the car for the test.
  • Free access to our online Training resources.
Book now
Popular

Driving Theory Test

Before taking up any of our courses, you will need to have passed your Theory Test. If you would like us to arrange your Theory test, please contact us to arrange this as an extra on your chosen course.
£ 45
00
  • Theory test booked on your behalf
  • Online Theory Training.
  • Telephone and online support.
Book now

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©Drive-Intensive Ltd 2024

Company number: 13372027

Suite 437, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG

Tel: 0333 7722674